NPS Insight Generator

NPS Insight Generator helps you move beyond Net Promoter Score (NPS) numbers by uncovering the why behind customer sentiment. This tool automatically analyzes NPS verbatim responses, clusters feedback into themes, tags sentiment drivers, and delivers actionable summaries — so you can close the loop faster and track key trends over time.

What is NPS Insight Generator?

Instead of manually reading through hundreds of raw responses, this app uses AI-powered clustering to:

• Extract themes from open-text feedback
• Identify root causes of positive or negative sentiment
• Deliver executive-ready summaries for both promoters and detractors
• Suggest personalized response templates and follow-up tasks
• Track trending issues over time for benchmarking and reporting

Why use this app?

• 🧠 Spot Root Causes
  Go beyond surface-level scores — understand why users gave high or low ratings based on what they actually say.

• 📬 Close the Loop Automatically
  Instantly generate smart response templates for each segment and initiate meaningful follow-up actions.

• 📈 Benchmark Themes Over Time
  Track the frequency and evolution of key drivers (e.g., support, pricing, UX) across quarters, cohorts, or segments.

• 🗂 Segment Analysis
  Slice data by plan type, region, customer tenure, or custom cohorts to uncover insights at every level.

How it works

1. Upload your NPS data
   Provide scores with corresponding open-text responses.

2. Specify segmentation (optional)
   Choose how to break down insights — by plan, geography, tenure, etc.

3. Get a structured insight report
   Receive top themes, sentiment drivers, actionable recommendations, follow-up suggestions, and trend benchmarks.

4. Automate response loops
   Generate tailored replies for promoters and detractors with customizable tone options.

What you'll need to provide

To maximize the output:

• NPS data: Scores + verbatim responses
• Segment filters: (Optional) e.g., plan, region, customer type
• Tone: (Optional) Desired style for response templates (e.g., formal, casual)
• Benchmarking goals: (Optional) Time range or cohorts to compare against

Who it's for

• Product teams prioritizing roadmap decisions
• CX/CS teams closing feedback loops efficiently
• Marketing and execs tracking sentiment trends
• Support leaders monitoring service quality